Policing Innovation Forum 2018: Policing Mental Health

With demands on police forces increasing, mental health is often seen as an area where police are stepping in to fill the void left by other agencies who are struggling to meet their own demands.

Key speakers:

  • Mark Collins, Chief Constable for Dyfed-Powys Police and NPCC lead for Mental Health and Policing
  • Michael Brown OBE,  NPCC Mental Health Co-ordinator

Workshop leaders:

  • Michelle Addison, Newcastle University
  • Dan Thorpe, South Yorkshire Police and Michael Brown OBE, College of Policing
  • Jane Senior, University of Manchester, Ian Cummings, University of Salford and Alex Crisp, Cheshire Police
  • Nicola Moran, University of York
  • Steve Baker, Northumbria Police and Claire Andre, Northumberland, Tyne and Wear NHS Foundation Trust


More than 80 representatives from policing, academia and the third sector attended the 2018 Policing Innovation Forum, ‘Policing Mental Health: Improving Services, Reducing Demand, and Keeping People Safe’, held on the 8th November at the Lancaster House Hotel. The morning featured key note sessions by NPCC lead for mental health Chief Constable Mark Collins and NPCC mental health coordinator, Michael Brown OBE. This was followed by an incident response role-play led by Dan Thorpe, South Yorkshire Police. In the afternoon, delegates attended workshops on specific topics of mental health policing. 


Urgent need for new approaches

Mark Collins, chief constable for Dyfed-Powys Police and the National Police Chiefs Council (NPCC) lead for Mental Health and Policing, said that the police had become the “24/7 default service” for mental health crises and new approaches are urgently needed.

Chief Constable Collins said that questions over systems of support in approaching mental health issues have to be addressed: “Certainly in terms of mental health it would be wrong of me to say that that’s [resources] not an issue.

“…We are not equipped, we are not trained, we are not the right people to go and deal with people having a mental health breakdown or a period of crisis.”

“There are more resources needed in mental health and I think that is recognised. The government, in the recent budget, has given £2bn extra [as part of a £20bn package for the NHS], but some will say that’s not enough and it goes no way to plugging the gap of what’s actually needed for mental health provision. It has to be about resources, of course it does, especially in terms of police officers.

“My control room is often contacted and asked if they can you go and see a particular individual who is in crisis because there is no one else to send. That can’t be right, we are not equipped, we are not trained, we are not the right people to go and deal with people having a mental health breakdown or a period of crisis. The last thing I would want for one of my family members to see if they called for help is a police officer turning up in full uniform with kit and equipment on. That surely must add to their crisis.”

Lack of Data

Chief Constable Collins’ comments followed his keynote speech to delegates on ‘Demand, Data and Diversity’:

“…We are the 24/7 default service”

“Demand on the service is ever increasing – we are at a crisis point. My colleague Andy Rose in Lancashire has spoken about a crisis in mental health services for his county, other police chief colleagues will agree with that, so we really need to look at the demand on us – we are the 24/7 default service and we are filling in the gaps for other agencies and organisations that can’t fulfil their obligations in terms of supporting vulnerable people with mental health.

“We have a lack of consistent data across the UK in policing around mental health and the demand on the service and we can only get that in our liaison with academics, universities and other partner agencies. The more support we can get, the better understanding we will have on the demand on policing and that’s why events like this are really important.”

International context

CC Collins’ comments were supported by Michael Brown OBE, NPCC Mental Health co-ordinator, in giving an international context to policing mental health:

“…Every country over relies on their police system”

“My sense of it is that we are all talking about the same stuff, all have the same problems. The countries might put the problems in a different order of priority, but they are all doing essentially the same things to try and solve them. It’s about how the police can respond better in the future to mental health-related incidents and reduce deaths in custody, criminalisation, use of force, but it mustn’t obscure the bigger picture about why every country over relies on their police system and their criminal justice system to provide crisis responses and containment of people with mental illness.

“…Nowhere has put enough resources into community mental health care”

“In the last 50 years we have massively deinstitutionalised the mental health care that we have in this country and if we had appropriate community support we would be fine. The lessons though seem to be, around the world that nowhere has put enough resources into community mental health care and inevitably the police and the other emergency services are picking up the consequences of under-funded, under-effective community mental health care.”

Common goals

Dr Stephen Brookes, University of Leeds, N8 PRP and Strand Lead for the Policing Innovation Forum said: “The demand on the police, as a 24/7 service, by virtue of encounters with those presenting with mental health conditions, is huge and the forum looked at innovative and practical ways to reduce repeat calls for service where mental health is a component, by focusing on the identification of unmet needs and working with other parties and organisations to address them.

“…Responsibility for extends beyond the police service and healthcare sector”

“Keeping people safe is a joint aim of both policing and healthcare but responsibility for this extends beyond just the police service and the healthcare sector. Many voluntary and third sector organisations provide invaluable support, but the complexity of networks and identification of effective pathways remain elusive.”

Incident Response Role Play

Dan Thorpe (South Yorkshire Police) introducing a short piece of footage from a body-worn camera showing officers responding to a mental health crisis. Delegates were then treated to a short role play scenario which showed an officer who was involved in the incident discussing the role of police in responding to people experiencing a mental health crisis with their Inspector. Delegates were asked a series of questions about the interaction which lead to lively debate on how the the police services role is changing and what needs to be done in the future.


During the afternoon session delegates had the opportunity to attend two of a number of workshops on offer:

In a closing session, the workshop convenors summarised their sessions for the benefit of those who had not attended, and Dr Geoff Pearson from the N8 PRP reminded delegates of the opportunities the N8 PRP offers for practitioner and academic partnerships who wish to engage in researchtraining, or knowledge exchange